Anchor Hanover Group

Anchor Hanover Group is England’s largest provider of specialist housing and care for people in later life.

It currently has around 1,700 locations across the country and is expanding its portfolio at speed, with around 500 new homes and 900 care beds created each year.

To ensure that its growing number of buildings remained safe and compliant, Anchor needed a fire safety partner that it could trust to deliver consistent quality at the scale it needed.

It selected us as that partner in 2016, and we’ve since gone on to win additional contracts.

Our work with Anchor has included:

• Regular servicing and planned maintenance of fire safety equipment, including alarms, lighting, suppression systems, smoke ventilation, warden calls, and portable firefighting equipment.
• Design, specification, and installation of new systems.
• Reactive repairs.
• Emergency callouts (including 2-hour response times)
• Appointment booking and resident engagement.
• Integration with Anchor’s IT system for submitting reports.

We continue to have a strong relationship with Anchor, maintaining strong KPI scores, and achieving zero no access events. In doing so, we’ve supported Anchor to maintain the compliance of its buildings and safety of its people, even in the face of ever changing regulations.

As part of the contract, we supported Anchor and its communities with added and social value that included:

• Regular engagement days and breakfast mornings with residents.
• Multiple apprentices appointed to the contract.
• Charity donations.